By using the Web Site you consent to the following terms and conditions and to the processing of information as described below.
All content including, but not limited to, text description, images, graphics and videos, as well as their arrangement or interaction, are subject to copyrights held by or licensed to Veygo Coffee or any and all of its affiliated corporate entities. Electronic or printed copies of pages or content from this website are permitted only for personal and non-commercial purposes. It is prohibited for any website user to modify, publish, transmit, create derivative works, or in any way exploit any of the content of this website. All other uses of the content are prohibited unless the permission is granted, in writing, from Veygo Coffee or any of its affiliated corporate entities.
All prices displayed on the Web Site will be in Hong Kong Dollars, at the prevailing rate, but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.
Whilst we try and ensure that all details, descriptions and prices listed on our site are accurate, errors may occur. If we discover there is a pricing error we will normally, at our discretion, either contact you and give you the option of reconfirming your order at the correct price or cancel the order, or reject your order and notify you of the rejection.
Prices are subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price.
Veygo Coffee operates a standard product pricing policy in Hong Kong, meaning that customers are charges the same prices irrespective of where they live. We believe that price integrity within any currency zone is important.
CONTRACT CREATION AND ELECTRONIC CONTRACTING
The technical steps required to create the contract between you and Veygo Coffee are as follows:
You place the order for your products o the Web Site by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Web Site.
Veygo Coffee will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance from Veygo Coffee
As your product is shipped from Veygo Coffee we will send you a despatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notifies you that we do not accept your order, or you have cancelled it in accordance with the below instructions.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
Not meeting the eligibility to order criteria set out in the main Terms & Conditions.
PRODUCT REFUND, RETURN, & EXCHANGE POLICY
Please note that we cannot accept returns due to health regulations regarding food products. For other items, such as tools and accessories, should you wish to return anything bought from us online, please contact us no later than 7 days after receipt of your order to start the return process. You can email us on
When you contact us, we will establish the reason for the return.
Ensure you return your items unused and undamaged with any labels still attached in their original packaging and include a note for the reason of the return. If we find that the products have not been returned to us in fully resaleable condition, we reserve the right to refuse a return on the item.
Please note that we will not be able to accept returns based on change of mind. We are not responsible for return postage other than for incorrect or faulty items. Neither can we accept responsibilty for packages that never reach us, so we advise you to use a traceable and insured service to return your product to us.
If you wish to return or exchange your items, our company policy is that we will NOT refund the original purchase price and delivery charge. Please follow the procedure set out in our Delivery & Return section.
When purchasing goods online a valid payment method must be used at the time. We accept payment with the following issued credit: Visa credit card and MasterCard credit card.
We do not accept cash, cheques, gift cards or vouchers as payment online. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in Hong Kong Dollars. Non-Hong Kong credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-Hong Kong card holders will be liable to pay.
DESCRIPTION & AVAILABILITY OF GOODS
Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. The product colours may vary slightly from those shown on the Web Site due to your own monitor and computer settings and limitations of internet technology.
Stock availability will be shown on the Web Site, and whilst while we endeavour to ensure products are always available, there may be times when products will be temporarily out of stock. In these instances there is an option that can be selected, and you emailed when the product is back in stock.
We promise to respect your privacy. Please be assured that we will never pass on your details to third party organizations and that your personal details are held securely and in strict confidence, in accordance with the Act.
We know that security is very important when buying online, so we use the latest technology to ensure that all your personal and credit card details are fully protected and remain completely confidential.
COLLECTION OF INFORMATION
veygo Coffee will record the visits to the Site by using cookies and page tagging without collecting any personal identifiable information of users.
Veygo Coffee may use "cookies" and other tracking technologies. A "cookie" is a small text file that may be used to collect information about Web Site activity, but generally does not permit us to identify you personally.
PROVISION OF PERSONAL DATA
For different purposes and at different times you may be invited to provide personal data to Veygo Coffee through the Site on a voluntary basis. Personal information may include name, telephone number, mailing address or e-mail address. These information will be used by Veygo Coffee to get contact with you, ship your order, or provide updates and newsletter to you. Unless permitted or required by law, Veygo Coffee will not disclose your personal data to any third parties without your prior consent.