ORDERING | 訂單
3. Can I edit an order I have already placed? | 更改訂單
An order cannot be updated by the client. We will be happy to do it for you, unless your order has already been packed.
4. Can I add an item to an order I have already placed? | 在已付款的訂單添加項目
An order cannot be updated by the client. We will be happy to do it for you, unless your order has already been packed.
5. Can I cancel my order? | 取消訂單
It depends on the order status. If your order has not been sent, you can contact us at veygocoffee@gmail.com to cancel your order.
1. Are the coffees in Veygo Coffee freshly roasted? | Veygo Coffee 的咖啡是新鮮烘焙嗎?
Yes, they are. Our coffee are freshly roasted by our roaster. All coffee products have roast date label for customer reference.
6. Do you have any retail store? | 你們有零售店嗎?
We don't have any retail store at the moment. We recommend our customer to buy our products online.
2. How long does the process take once I place an order? | 你們處理訂單需時多久?
Our coffee beans are freshly roast upon order. We would normally process and arrange shipment of the order within 3-5 business day once we received it with payment.
7. What is your Return and Exchange Policy? | 你們的退貨和換貨政策是什麼?
Coffee is a food product. We do not offer a general return policy, and cannot accept return of any open bag products due to health regulations regarding to food products.
8. How long will I received my exchange or refund? | 需時多久才收到換貨或退款?
PAYMENT | 付款
1. What are your payment options? | 你們接受什麼付款方式?
We accept Credit Card payment through Stripe.
2. Can I pay on delivery? | 可以貨到付款嗎?
We're sorry, payment on delivery is not avaliable at the moment.
3. Can I change the payment method? | 可以更改付款方式嗎?
Yes, unless your order has already been sent. In order to do it, please contact us as soon as possible: veygocoffee@gmail.com
DELIVERY | 送貨
1. What are your shipping options? | 你們使用哪種送貨方式?
1) SF Express : It takes +1day (next day) to deliver. You may request AM or PM delivery times. Courier may contact you via mobile phone to confirm time to ensure successful delivery.
3. I have received a damaged parcel/product. What should I do? | 損壞的包裹/產品
We pack our products with most care and use best efforts so that the products could be delivered to you safely. If the parcel and products you have received are damaged, please contact us at veygocoffee@gmail.com. Remember to attach photographs of damaged goods.
4. Can I change my delivery address? | 更改送貨地址
If your order has not been dispactched yet, you can change the delivery address by contacting us at veygocoffee@gmail.com
2. How long does it take? | 送貨需時多久?
Once we ship the product, SF Express deliver on the next day.
ABOUT COFFEE | 關於咖啡
1. How to keep the coffee fresh? | 如何保持咖啡新鮮?
Never freeze or refrigerate coffee. Store in a cool and dry place, avoid direct sunlight.
2. How long should we keep a pack of coffee? | 咖啡豆可儲存多久?
We believe coffee should be used within 45days of receiving the packs. Ideally, this should be within 30days.
3. Our grinding service and grind size options. | 研磨服務及研磨度選項
We prefer our customer purchase whole beans coffee. Pre-ground coffee goes stale very quickly. If left unsealed, ground coffee goes stale withing 15 minutes. Inside of the sealed packaging, oxydization ( the process of going stale ) is dramatically accelerated once the whole beans are ground.
4. How to choose the right water to brew coffee? | 如何選擇合適的水沖泡咖啡?
There is 98% of water in your finished cup of coffee. It means that the quality of water has a significant role in the taste of coffee.
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Coffee brewing water should be clean and fresh by taste, smell and look. -
There should be free of chlorine, chloramine and hypochlorite in the water. -
Do not take hot water out of the tap. Tap hot water is not fresh and often has add tastes and odours. -
Also avoid heavily-filtered or distilled water.
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Water hardness 50 - 175 ppm CaCO3 -
Water alkalinity 40 - 75 ppm CaCO3 -
pH 6.5 - 8
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沖泡咖啡的水應該是冇色冇味, 外觀清澈及新鮮。 -
水中不應含氯,氯胺和次氯酸鹽。 -
不要從水龍頭中取熱水。自來水不新鮮,通常會增加味道和氣味。 -
還要避免用過度過濾或蒸餾水。
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水硬度為50-175ppm CaCO3 -
水鹼度40-75ppm CaCO3 -
pH 6.5 - 8
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